That is very acceptable for pleaced to drink coffe , actually overall is ok room.atc. With assist the hotel crew.Yana . Is very nice.
All housekeeping roo.is acceptable
All... read more generally of this hotel spesially all hotel crew is well .

  Check in time was late.I need to wait for so long,while I just arrived in surabaya and I'm having a 1 year old baby.

Staff didn't care about me,and... read more not even apologized for their mistake.

Very bad hospitality
Very bad service
Very bad management

  I stayed here for 2 night during my business trip.
I could feel the experience of staying in a specious and reachable room quite comfortably
Every single things was absolutely... read more fabulous.
Check in and out was fast.
The breakfast was nice.
Bed, pillow, bath towel, amenities are comforting

Thank you mba Ida

Highly recommend!

  I had a great experience in the hotel, especially the ambiance and the staff, the ambiance really good and comfy also the staff were very polite and very kind.... read more /> I stayed for 2 night and had a wonderful experience. I would especially thankyou to Ms. Laili for a friendly and polite. Ms. Lali has a great professionalism.

  The Room is so big. The ambiance of hotel is calm. Located near the famous Taman Bungkul in Surabaya is one of the pro.

Amenities is great, but... read more there are no tisssue for guest. There are microwave and standart utensil for coffee and tea serve

The room itself is wonderful. The lamp and ambiance is calm and elegant. But the cont is linen and blanket is a little bit dirty but i tolerate that because of short staff in pandemi season.

hot water running really well. Soap and shampoo is nothing special.
Swimming pool isn't so big, but well enough. The facilities from fitness centre is good, but not good enough for 4 stars hotel

breakfast is Great. Tastefull and balanced Indonesian cuisine. but not special enough for 4 stars hotel.

Car Parking Spot is spacious, but not so much for motorcycle park.

Its a great experience for staycation because of view from Hotel is sensational. But they dont have much excited facilites in there other than Taman Bungkul itself (closed for Covid 19 Pandemi), Hotel cafe (open at 11 am - 10 pm and closed on Sunday), Swimming pool (not big enough), Fitness Centre and Restaurant. More

  we are transiting from tangerang to bali. 2 years ago we remember the hotel has just been recently refurbished. But Very dissapointed this time. The Carpet is dirty lots of... read more crumbs and hair, bedsheet has hair, so we asked the hotel to change with new set of sheets, and still it is stained.

Cleaning crew not wearing masks, so i told the cleaner to wear and adhere safety protocols.

I learnt that they have change hotel management. Definitely not reccomended even their room size is very big.

  I like the view most, the amenities are great, very comfy and worth the value,

It is in the city center where we can find so many interesting... read more cukinary spots and city gardens and all are beyind stepwalk,

The building architecture is unique and the staff are very helpful and friendly, I believe it is one of the smart choice I made to the jorney

  This 4 star standard hotel is actually very comfortable, for the service is very kind, it's just, the wrong location of the hotel and the parking lot is limited, it's... read more very depressing for this four-star standard.

  This is my 3rd times I was staying at the hotel. The 3rd stay was the long one (13 days). During the 2nd day breakfast was okey the staff asked... read more for the room number because it’s part of the rules but almost everyday they asked for the room number and not even recognize or remember the person. During my last day I’ve asked about the porridge and they said still doing for refill. But after sometimes the porridge still wasn’t placed in the chaffing dish.
I would also to give one of your staff who give attention details, her name was Ida, server. She did tremendous job and could recognize and remember what guest almost everyday have it during breakfast. Well done Ida!!!

  The wife and I have been here now on a couple of occasions, value for money, welcoming staff good size room great facilities fridge and microwave excellent, comfy bed has... read more basic gym swimming pool, with Indonesian style breakfast available down stairs, dining options were great with waroengs sounding the nearby park Taman Bungkul opposite the hotel, waroeng Rawon Kalkulator was good dining option and Grab an GoJek food next option, all summed up a very restful stay and I wouldn’t hesitate to return. More

  The wife and I have been here now on a couple of occasions, value for money, welcoming staff good size room great facilities fridge and microwave excellent, comfy bed has... read more basic gym swimming pool, with Indonesian style breakfast available down stairs, dining options were great with waroengs sounding the nearby park Taman Bungkul opposite the hotel, waroeng Rawon Kalkulator was good dining option and Grab an GoJek food next option, all summed up a very restful stay and I wouldn’t hesitate to return.

  The only good thing is that the hotel is ina good location. I picked the hotel as it was near to an office i was visiting. The website made... read more it look nice. the reality is somewhat different.
The hotel is in a 1980's time warp and needs some serious updating and money spend on it. Restaurant and bar soul less. I stood at bar for ages waiting for an appearance of barman but gave up.
The room was dirty. Never seen a vacuum. The crumbs and dirt were merely swept to the side to accumulate. There were ants crawling over the sink and there were no towels in the room. The sheets looked cleanish but were not white and clearly seen better days.The room was supposed to be non smoking and reeked of cigarette smoke as did the hallway.
Breakfast is very disapointing with very little choice of cereal. the fruit juice was watered down to barely tstaeable and the hot cofee was luke warm and tasted like diesel. The bread was nice so at least i didn't go hungry. I tried one of the breakfast cakes but reckon it had been there a few days and certainly wasn't fresh.
When i came to check it in the morning at 8.00am i was told to wait 5-10 minutes as no one was around. Told them to forget it and walked out. I had no bill since going back to my company.
I was extremely disappointed with this hotel and would not recommend it. Needless to say i won't be back

  The property is nicely located in the heart of Surabaya, with a lot of street food vendors to choose from if you want to dine out with tasteful options but... read more won't cost that much. The room was very spacious and clean. Despite of its location...More

  The room is so dirty, the stain on the bed sheet are everywhere 🙁 spiders was on the bed, & the closet cannot be close, after complain the staff did... read more offer to move from the room, after i ask they give me a better room,...More

  Nice and comfort hotel with large bed and room . the location is in the middle of city and also near from food center at citypark .... read more good breakfast , clean hotel and warm staff . parking a little bit tight , but it was...More

  We booked Grand Dharmo on our roadtrip from jakarta to Bali and Malang. To our surprise the hotel was newly refurbished (see picture). I recomended the room facing the... read more river behind and transmart (we stayed in 11-210). The bed was wide just like 5 star...More

  Deluxe suite is very spacious and clean. Amenities are fully provided. Additional bedside charging port would be much appreciated. Air conditioner not strategically installed, hence cold hair barely reach the... read more bed. Well located in the city.More

  The recepcionist and staff always said “my pleasure”, very warm welcoming here, nice vibe for breakfast, food varieties at breakfast was enough for us, affaordable price, so near from... read more taman bungkul ( one of choice for street food here )

  Nice place.. Close to Taman Bungkul where we can enjoy car free day on week end and traditional cullinaries good place to go with famillies.. Staff are so friendly.. Good... read more breakfast.. However bathroom area too small.. Carpets should change..More

  -Nice and clean room - Nice front officer and receptionist with smile and welcome - good food with traditional Indonesian foods Every thing is nice and comfortable maybe... read more next if I come to Surabaya i’ll Stay against at grand darmo suite hotel....see you next trips...More