The hotel's vibes was good and the room was okay. But i believe that their customer services are superb especially how Yana approached me at the lobby to give me... read more company. A good choice if you like to be well served

  My visit is beyond expectation. The place is a bit vintage but clean all over the place. The room is comfy, the breakfast also really good. The surrounding ambience also... read more really good, taman bungkul. You can feel happiness all over the place

The person in hotel is very helpfull, from bellboy, receptionist, restaurant, parking. Bu Savita also help me a lot

  It is in the city center where we can find so many interesting culinary spots and city gardens, this hotel is very comfortable, due to every month i stay here... read more to business trip, my company also recommend this hotel if i going to Surabaya. This hotel is very close from Taman Bungkul, with various culinary and coffee shop in taman bungkul. Have a facility in room like a microwave, so visitor not worries if would warm their food.
Staff is very helpfully and warm welcoming, mostly i know all staff Grand Darmo Surabaya,
from Front Office specially to Sila, and other FO team such a Yessy, Yana, Erike, Eko and Bogi, and Security Hotel with name Dirga. From FB team is Indri and specially for Gadis, Thanks for always accompany my team for smoking and drink a coffee in every midnight. Pak Yudi from sales team for quick respond during my team stay here. Once again, Thanks also for best effort for giving great service for my team during long stay here. More

  I was here for business trip, and always here. And i love artistic vibe of this hotel. Very clean and accessible to Bungkul Park. The receptionist were very helpful to... read more us when we needed help and assistant. Our company always choose this hotel to us when we trip to surabaya. Facility is great, delicious breakfast, and one important is price for one pitcher beer is almost cheap. Thanks too much i say to Indri for good service when i was drink a beer on Rama Rama Lounge. And also i say thanks too much to Erike and Bogi from reception for always support my team during stay in this hotel

  I was stay here during 2 weeks for business trip, and until now still stay here. This hotel has a strategic place, near of Bungkul Park, and if you stay... read more here on weekend, you can see very much various street food on Bungkul Park during Car Free Day. My Company also recommend to all employee if business trip to Surabaya to stay this Hotel. This hotel have a swimming pool i door at 3rd floor, wide parking area, lounge at 1st floor, you must try special "Iga bakar" here. Also thanks to My Favourite Receptionist to giving better service, and her name is Yana. She always instruct to room service/housekeeping to cleaning my room early, due to I'm working on night shift and back to Hotel in the morning for a rest. And she give quick respon if we ask something. Check in and check out here is very fast, breakfast was nice, room is comfort. Its very recommended to you if Visit to Surabaya

  That is very acceptable for pleaced to drink coffe , actually overall is ok room.atc. With assist the hotel crew.Yana . Is very nice.
All housekeeping roo.is acceptable
All... read more generally of this hotel spesially all hotel crew is well .

  Check in time was late.I need to wait for so long,while I just arrived in surabaya and I'm having a 1 year old baby.

Staff didn't care about me,and... read more not even apologized for their mistake.

Very bad hospitality
Very bad service
Very bad management

  I stayed here for 2 night during my business trip.
I could feel the experience of staying in a specious and reachable room quite comfortably
Every single things was absolutely... read more fabulous.
Check in and out was fast.
The breakfast was nice.
Bed, pillow, bath towel, amenities are comforting

Thank you mba Ida

Highly recommend!

  I stayed here for 2 night during my business trip.
I could feel the experience of staying in a specious and reachable room quite comfortably
Every single things was absolutely... read more fabulous.
Check in and out was fast.
The breakfast was nice.
Bed, pillow, bath towel, amenities are comforting

Thank you mba Ida

Highly recommend!

  I had a great experience in the hotel, especially the ambiance and the staff, the ambiance really good and comfy also the staff were very polite and very kind.... read more /> I stayed for 2 night and had a wonderful experience. I would especially thankyou to Ms. Laili for a friendly and polite. Ms. Lali has a great professionalism.

  The Room is so big. The ambiance of hotel is calm. Located near the famous Taman Bungkul in Surabaya is one of the pro.

Amenities is great, but... read more there are no tisssue for guest. There are microwave and standart utensil for coffee and tea serve

The room itself is wonderful. The lamp and ambiance is calm and elegant. But the cont is linen and blanket is a little bit dirty but i tolerate that because of short staff in pandemi season.

hot water running really well. Soap and shampoo is nothing special.
Swimming pool isn't so big, but well enough. The facilities from fitness centre is good, but not good enough for 4 stars hotel

breakfast is Great. Tastefull and balanced Indonesian cuisine. but not special enough for 4 stars hotel.

Car Parking Spot is spacious, but not so much for motorcycle park.

Its a great experience for staycation because of view from Hotel is sensational. But they dont have much excited facilites in there other than Taman Bungkul itself (closed for Covid 19 Pandemi), Hotel cafe (open at 11 am - 10 pm and closed on Sunday), Swimming pool (not big enough), Fitness Centre and Restaurant. More

  we are transiting from tangerang to bali. 2 years ago we remember the hotel has just been recently refurbished. But Very dissapointed this time. The Carpet is dirty lots of... read more crumbs and hair, bedsheet has hair, so we asked the hotel to change with new set of sheets, and still it is stained.

Cleaning crew not wearing masks, so i told the cleaner to wear and adhere safety protocols.

I learnt that they have change hotel management. Definitely not reccomended even their room size is very big.

  I like the view most, the amenities are great, very comfy and worth the value,

It is in the city center where we can find so many interesting... read more cukinary spots and city gardens and all are beyind stepwalk,

The building architecture is unique and the staff are very helpful and friendly, I believe it is one of the smart choice I made to the jorney

  This 4 star standard hotel is actually very comfortable, for the service is very kind, it's just, the wrong location of the hotel and the parking lot is limited, it's... read more very depressing for this four-star standard.

  This is my 3rd times I was staying at the hotel. The 3rd stay was the long one (13 days). During the 2nd day breakfast was okey the staff asked... read more for the room number because it’s part of the rules but almost everyday they asked for the room number and not even recognize or remember the person. During my last day I’ve asked about the porridge and they said still doing for refill. But after sometimes the porridge still wasn’t placed in the chaffing dish.
I would also to give one of your staff who give attention details, her name was Ida, server. She did tremendous job and could recognize and remember what guest almost everyday have it during breakfast. Well done Ida!!!

  The wife and I have been here now on a couple of occasions, value for money, welcoming staff good size room great facilities fridge and microwave excellent, comfy bed has... read more basic gym swimming pool, with Indonesian style breakfast available down stairs, dining options were great with waroengs sounding the nearby park Taman Bungkul opposite the hotel, waroeng Rawon Kalkulator was good dining option and Grab an GoJek food next option, all summed up a very restful stay and I wouldn’t hesitate to return. More

  The wife and I have been here now on a couple of occasions, value for money, welcoming staff good size room great facilities fridge and microwave excellent, comfy bed has... read more basic gym swimming pool, with Indonesian style breakfast available down stairs, dining options were great with waroengs sounding the nearby park Taman Bungkul opposite the hotel, waroeng Rawon Kalkulator was good dining option and Grab an GoJek food next option, all summed up a very restful stay and I wouldn’t hesitate to return.

  The only good thing is that the hotel is ina good location. I picked the hotel as it was near to an office i was visiting. The website made... read more it look nice. the reality is somewhat different.
The hotel is in a 1980's time warp and needs some serious updating and money spend on it. Restaurant and bar soul less. I stood at bar for ages waiting for an appearance of barman but gave up.
The room was dirty. Never seen a vacuum. The crumbs and dirt were merely swept to the side to accumulate. There were ants crawling over the sink and there were no towels in the room. The sheets looked cleanish but were not white and clearly seen better days.The room was supposed to be non smoking and reeked of cigarette smoke as did the hallway.
Breakfast is very disapointing with very little choice of cereal. the fruit juice was watered down to barely tstaeable and the hot cofee was luke warm and tasted like diesel. The bread was nice so at least i didn't go hungry. I tried one of the breakfast cakes but reckon it had been there a few days and certainly wasn't fresh.
When i came to check it in the morning at 8.00am i was told to wait 5-10 minutes as no one was around. Told them to forget it and walked out. I had no bill since going back to my company.
I was extremely disappointed with this hotel and would not recommend it. Needless to say i won't be back

  The property is nicely located in the heart of Surabaya, with a lot of street food vendors to choose from if you want to dine out with tasteful options but... read more won't cost that much. The room was very spacious and clean. Despite of its location...More

  The room is so dirty, the stain on the bed sheet are everywhere 🙁 spiders was on the bed, & the closet cannot be close, after complain the staff did... read more offer to move from the room, after i ask they give me a better room,...More