Good hospitality during stay at this hotel, all staff were helpfull and friendly with customers. Good attitude and good service from Ms. Yana at the lobby level. Nice person. The... read more room was good and also big.

  I felt like I am home while I stayed here about 2 days. With nice breakfast food,nice service, nice place, near with central surabaya. The rooms are so clean... read more n tidy. So comfortable to come back again. And thankyou for the staf of reception, Mrs Yana have a very good maner service..

  I really love stay at Grand Dafam Signature Surabaya. I stayed here for 1 night, booking karena bosan di rumah. Kamar sangat luas, especially their bed, pillow, blanket was so... read more good and comfy. Staff dan service mereka juga sangat baik dan cepat, also very humble and helpfull special from mbak Devy receptionis!! Sangat lembut!!!

  Everything ok, Good location and Good service.. There is Ms. Yana at the Lobby she Made Good work and very nice person ,, the room was clean.. Breakfast so tasty…... read more i think Will come to this hotel again .. so Good experience stay at here

  The hotel is quit old so not everything works like new . That said the service and friendly management and staff are very good. When you have a question someone... read more always willing to help and no need to explain with hands and feet. There are issues with the smell in the room and the airco’s have issues. We changed room for that. Only the rooms on top are non smoking. Don’t take mixed smoking/non smoking floors . They snell like smoke as soon your out if the elevator. Breakfast was good, esp the local cuisine. The coffee is tasteless so make your own pizza n your room .
Again , friendly people and top location! More

  I am very impressed with this hotel, because it is strategically located in the middle of the city of Surabaya. clean and tidy room conditions made me feel at home... read more staying at Grand Darmo Suites Hotel. Also by the service of Ms. Yana who is very friendly to guests.

  Thankyou Yana for service me and my team, my player and all everything what we want, very good hotel , good facilities, good service, and good price. I hope... read more next we always can be continue in here.

Im very happy in here.

Terima kasiiii kak yanaku More

  I tought just a normal hotel, but the food, the service, the staff. THEY ALL THE BEST.

I will be back here again when i have a business trip... read more in surabaya.

Everything i need they serve for me.

Thank you, i like the big room and view from 8th floor

  The hotel's vibes was good and the room was okay. But i believe that their customer services are superb especially how Yana approached me at the lobby to give me... read more company. A good choice if you like to be well served

  My visit is beyond expectation. The place is a bit vintage but clean all over the place. The room is comfy, the breakfast also really good. The surrounding ambience also... read more really good, taman bungkul. You can feel happiness all over the place

The person in hotel is very helpfull, from bellboy, receptionist, restaurant, parking. Bu Savita also help me a lot

  It is in the city center where we can find so many interesting culinary spots and city gardens, this hotel is very comfortable, due to every month i stay here... read more to business trip, my company also recommend this hotel if i going to Surabaya. This hotel is very close from Taman Bungkul, with various culinary and coffee shop in taman bungkul. Have a facility in room like a microwave, so visitor not worries if would warm their food.
Staff is very helpfully and warm welcoming, mostly i know all staff Grand Darmo Surabaya,
from Front Office specially to Sila, and other FO team such a Yessy, Yana, Erike, Eko and Bogi, and Security Hotel with name Dirga. From FB team is Indri and specially for Gadis, Thanks for always accompany my team for smoking and drink a coffee in every midnight. Pak Yudi from sales team for quick respond during my team stay here. Once again, Thanks also for best effort for giving great service for my team during long stay here. More

  I was here for business trip, and always here. And i love artistic vibe of this hotel. Very clean and accessible to Bungkul Park. The receptionist were very helpful to... read more us when we needed help and assistant. Our company always choose this hotel to us when we trip to surabaya. Facility is great, delicious breakfast, and one important is price for one pitcher beer is almost cheap. Thanks too much i say to Indri for good service when i was drink a beer on Rama Rama Lounge. And also i say thanks too much to Erike and Bogi from reception for always support my team during stay in this hotel

  I was stay here during 2 weeks for business trip, and until now still stay here. This hotel has a strategic place, near of Bungkul Park, and if you stay... read more here on weekend, you can see very much various street food on Bungkul Park during Car Free Day. My Company also recommend to all employee if business trip to Surabaya to stay this Hotel. This hotel have a swimming pool i door at 3rd floor, wide parking area, lounge at 1st floor, you must try special "Iga bakar" here. Also thanks to My Favourite Receptionist to giving better service, and her name is Yana. She always instruct to room service/housekeeping to cleaning my room early, due to I'm working on night shift and back to Hotel in the morning for a rest. And she give quick respon if we ask something. Check in and check out here is very fast, breakfast was nice, room is comfort. Its very recommended to you if Visit to Surabaya

  That is very acceptable for pleaced to drink coffe , actually overall is ok room.atc. With assist the hotel crew.Yana . Is very nice.
All housekeeping roo.is acceptable
All... read more generally of this hotel spesially all hotel crew is well .

  Check in time was late.I need to wait for so long,while I just arrived in surabaya and I'm having a 1 year old baby.

Staff didn't care about me,and... read more not even apologized for their mistake.

Very bad hospitality
Very bad service
Very bad management

  I stayed here for 2 night during my business trip.
I could feel the experience of staying in a specious and reachable room quite comfortably
Every single things was absolutely... read more fabulous.
Check in and out was fast.
The breakfast was nice.
Bed, pillow, bath towel, amenities are comforting

Thank you mba Ida

Highly recommend!

  I stayed here for 2 night during my business trip.
I could feel the experience of staying in a specious and reachable room quite comfortably
Every single things was absolutely... read more fabulous.
Check in and out was fast.
The breakfast was nice.
Bed, pillow, bath towel, amenities are comforting

Thank you mba Ida

Highly recommend!

  I had a great experience in the hotel, especially the ambiance and the staff, the ambiance really good and comfy also the staff were very polite and very kind.... read more /> I stayed for 2 night and had a wonderful experience. I would especially thankyou to Ms. Laili for a friendly and polite. Ms. Lali has a great professionalism.

  The Room is so big. The ambiance of hotel is calm. Located near the famous Taman Bungkul in Surabaya is one of the pro.

Amenities is great, but... read more there are no tisssue for guest. There are microwave and standart utensil for coffee and tea serve

The room itself is wonderful. The lamp and ambiance is calm and elegant. But the cont is linen and blanket is a little bit dirty but i tolerate that because of short staff in pandemi season.

hot water running really well. Soap and shampoo is nothing special.
Swimming pool isn't so big, but well enough. The facilities from fitness centre is good, but not good enough for 4 stars hotel

breakfast is Great. Tastefull and balanced Indonesian cuisine. but not special enough for 4 stars hotel.

Car Parking Spot is spacious, but not so much for motorcycle park.

Its a great experience for staycation because of view from Hotel is sensational. But they dont have much excited facilites in there other than Taman Bungkul itself (closed for Covid 19 Pandemi), Hotel cafe (open at 11 am - 10 pm and closed on Sunday), Swimming pool (not big enough), Fitness Centre and Restaurant. More

  we are transiting from tangerang to bali. 2 years ago we remember the hotel has just been recently refurbished. But Very dissapointed this time. The Carpet is dirty lots of... read more crumbs and hair, bedsheet has hair, so we asked the hotel to change with new set of sheets, and still it is stained.

Cleaning crew not wearing masks, so i told the cleaner to wear and adhere safety protocols.

I learnt that they have change hotel management. Definitely not reccomended even their room size is very big.